Cash on Delivery
Cash on Delivery is available at checkout. Pay the final confirmed order amount when you receive the parcel. Delivery charges and discounts are shown before you place the order.
Paying with bKash
When bKash is enabled at checkout, you are redirected to the bKash payment page to authorise payment. Enter wallet credentials only on that page. Modern Vibe does not ask you to disclose your PIN or OTP to staff.
Payment confirmation
An online order is treated as paid only after the payment provider verifies it. Save your order number and transaction reference. If you were charged but the order still shows unpaid, contact us before attempting another payment.
Failed or interrupted payment
If a payment is interrupted, check the payment result and your order status. Do not create duplicate orders or send money to a personal number in response to an unverified message.
Refunds
Approved refunds follow our Returns, exchanges & refunds policy. Our processing window is 28–48 hours after approval and required verification; provider posting time can vary.