Exchange window
Our exchange request window is 5–7 days after delivery. Please contact us as early as possible and no later than the seventh day, quoting your order number, the item and the size or issue. Replacement sizes and colours are subject to stock.
Item condition
For a change-of-size or preference exchange, keep the item unworn, unwashed and unaltered, with its tags and original packaging. Tell us if the item arrived faulty, damaged or incorrect so that we can assess that issue separately.
How to request a return or exchange
Contact our team before sending anything back. Include your order number, affected item, reason and useful photographs. We will confirm eligibility, the return address or collection arrangement, any applicable delivery charge and the next steps. Do not send a parcel to an unconfirmed address.
Inspection and replacement
Returned items are checked against the reported issue and condition. If an exchange is approved, we arrange a replacement and confirm any price difference or delivery charge before proceeding. If the requested replacement is unavailable, our team will discuss the available resolution with you.
Refund processing
Approved refunds are processed within 28–48 hours after approval and completion of the required checks. We confirm the amount and method with you. bKash refunds are verified through the payment provider; COD refunds require an agreed return-of-funds arrangement. The payment provider may take additional time to post the funds. Never share your PIN or OTP with store staff.
Cancelling an order
Contact us promptly with your order number if you need to cancel. An unshipped order can be reviewed for cancellation. Once dispatched, the courier and return process may need to be followed. Cancellation alone does not mean a paid order has already been refunded.