Information used for orders
Checkout collects your name, phone number, delivery address, district, selected products, optional email and any order notes you choose to provide. We use these details to process orders, arrange delivery, confirm payments and handle support, returns or refunds.
Payments and delivery partners
The payment provider handles bKash wallet authorisation. We keep order-related payment references and verification records. Delivery details needed to fulfil your order are shared with the courier. Do not include PINs, OTPs or unrelated sensitive information in order notes.
Browser storage
Your shopping bag and wishlist are saved in this browser using local storage. Removing an item or clearing this website’s browser data removes that saved selection. Essential security cookies may be used for protected requests. Clearing browser data does not delete an order already placed.
Order tracking
Order lookup requires an order number and its checkout phone number. Tracking requests are limited to reduce misuse. Tracking results do not display your delivery address, full customer profile or private staff notes. Do not share your order details publicly.
Records, access and requests
Order records and backups support fulfilment, accounting, dispute handling and recovery. Staff access is controlled by role. Contact us to request access, correction or deletion of your information; we may need to verify your identity and retain records needed for outstanding orders or applicable record-keeping requirements.